refunds & cancellations

RESERVATIONS, DEPOSIT & PAYMENT

A £25.00 non-refundable deposit is required to secure a reservation and will be charged to the credit card provided upon making a booking.

The balance of payment for the cost of your stay is required 14 days before your arrival date.

For UK residents we ask that full payment is made by bank transfer and we will email an invoice with our bank details.

For non-UK residents an invoice and secure online payment link will be emailed to you for credit card payment.

If the payment of any outstanding balance is not completed within 7 days of receiving the final invoice, your booking may be cancelled and the deposit paid will be forfeited.

Bookings made within 30 days of your arrival date are payable in full and 100% of the payment will be taken using the credit card provided on booking.

ARRIVAL

Check in is between 4pm and 7pm. Please contact us for earlier or later arrivals and we will do our best to accommodate.

Departing guests are kindly asked to vacate their rooms by 10am. We are happy to store luggage for later collection.

CHILDREN

Sorry, we cannot accommodate children. All guests must be aged 18 or over.

PAYMENT FOR INCIDENTALS

For incidentals, we accept payment on departure in cash or we are happy to accept payment by bank transfer.

CANCELLATION DUE TO CORONAVIRUS

Until the end of 2021, any cancellation due to Coronavirus (either illness or due to govt restrictions) would not incur the standard cancellation fee outlined below.

​STANDARD CANCELLATION

If you need to cancel a booking then please do contact us as soon as possible.

In the event of a cancellation 30 days or more prior to your arrival date you will refunded any payment made other than the non-refundable deposit (administration fee) of £25.00.

In the event of a cancellation less than 30 days before your arrival date all payments made are non-refundable. However, we reserve the right to waive this cancellation fee if we are able to re-let the room(s).

Non-arrivals will be considered as cancellation within 30 days and all payments made are non-refundable.

We strongly advise taking out travel insurance to cover any unforeseen circumstances.

CANCELLATION BY US

In the unlikely event that we need to cancel your booking, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any balance payment made.

Where possible, please provide a mobile contact number in case of emergency.